The new BWT support experience is now live, making it easier than ever to get the help and information you need. Two key improvements are now available: email-based support and a new BWT Community Portal.
There’s no longer a need to log in to a separate platform to submit or manage a support case. Instead, simply email:
Create a new email or forward an existing message, include any screenshots or attachments you need, and send. When the BWT team responds, the reply will come directly to your inbox. Simply reply as you normally would, keeping the entire support conversation together in one easy-to-follow email thread.
The new BWT Community Portal and knowledgebase is also now live at:
The refreshed Portal is your go-to resource for BWT information, training and knowledge articles, with an improved experience for finding the resources you need—and no login required.
Together, these changes make engaging with the BWT team simpler: email us when you need help and visit the Community Portal when you need information.
We hope you enjoy the new BWT support experience—and, of course, having one less password to remember!