The BWT team is introducing a new support experience designed to make it easier than ever to get the help and information you need. The new system goes live on Monday, September 28, with two key improvements: email-based support and a new BWT Community Portal.
With the new system, there’s no need to log in to a separate platform to submit or manage a support case. Instead, BWT Support comes directly to your inbox – no login and no additional password to remember.
Starting September 28, simply email: bwtsupport@azapps.ada.org
Create a new email or forward an existing message, add any screenshots or attachments you need, and send. When the BWT team responds, the reply will come directly to your inbox. From there, simply reply to the email as you normally would, keeping the entire support conversation together in one easy-to-follow email thread.
We’re also launching a new BWT Community Portal and knowledgebase at the same address, https://bwt.ada.org. The refreshed Portal will continue to be your go-to resource for BWT information, training and knowledge articles, with an improved experience for finding the information and resources you need without the need to login.
Together, these changes are designed to make engaging with the BWT team easier: email us when you need help and visit the Community Portal when you’re looking for information.
We hope you enjoy the simpler BWT support experience—and, of course, having one less password to remember!
Until September 28, please continue to use the current BWT Community Portal at https://bwt.ada.org for support and resources, and any questions on the new experience.